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Support Engineer Team Leader - IT Jobs

  4 - 7 Years
 Based on Experience
  Chennai

We are looking for Support Engineer (Team Leader) in Chennai location. The candidate will be responsible to be available for any technical escalations during non-business hours and weekend.

Position : Fulltime
Location : Chennai
Salary : Based on Experience

Job Details:

Job Title:  Support Engineer

Location: Chennai

Experience: 4 to 7 years

Salary:  Best in Industry

Vacancies: 1

Job Type: Full-time

Qualification: Graduate in engineering/Science or Diploma

Notice Period: Immediate (Preference) or Up to 30 days MAX

Mode of Interview: Face to face HR Round

Key Responsibilities/Skills:  

  1. Team Leader for Technical Support Group to be the internal escalation point for resolving problems
  2. To be available for any technical escalations during non-business hours and weekend
  3. Any problem resolution should be closed with RCA report and Customer concurrence
  4. Should be a part of Presale activity as and when required
  5. Should be available for any complex implementation projects if mandated

Skills Required:

  1. Primary: Team Management, Linux -Advanced skill Set, Windows Active Directory, Remote Desktop Services, VMware,
  2. Secondary: Supervise and manage a team of IT support technical specialists and provide effective and timely day-to-day IT support, advice, guidance and diagnosis, and timely problem resolution for clients. The role assists the client portfolio to meet their goals in learning, teaching, research and administrative activities

TECHNICAL SKILL DESCRIPTION

  1. Develop, plan, and manage IT Desktop Support projects and programs
  2. Collaborate with client areas and the IT Services Division, to coordinate, schedule, install, configure, integrate, and analyse end user hardware and/or software, devices, peripherals and applications. Monitor installations effectiveness and compliance and ensure configuration management records are maintained.
  3. Provide timely and effective advice, information and expert technical interpretation on complex IT desktop matters, in a manner easily interpreted by stakeholders
  4. Linux -Strong in OS (Cent-OS) installation / Maintenance/Administration and configuration.
  5. Monitor, review and analyses incident management performance metrics and recurring issues/requests
  6. Installation, Configuration and Troubleshooting of Windows AD in multisite environment
  7. Installation, Configuration and Troubleshooting of Remote Desktop Services
  8. Working experience with Dell, IBM, HP Server & Storages
  9. Installation, Configuration and Troubleshooting of VMWare
  10. Good working knowledge on LAN & WAN Infrastructure
  11. Knowledge on Gateway Security products like Sophos, Fortinet, Sonicwall, etc.
  12. Fundamental knowledge on Mailing Systems
  13. Basic exposure to a few of Cloud Technologies
  14. Exposure and working experience in implementation & management of Medium to Large Company Data Center environments
  15. Should be aware of ITIL

SOFT SKILLS

  1. Good Attitude
  2. Good written and spoken communication skills
  3. Flexibility
  4. Good interpersonal skills
  5. Ability to push oneself that extra mile
  6. Team player

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