Business Analyst - IT Jobs
2 - 3 Years
Based on Experience
Bangalore
Our client is looking for professionals with project and delivery management skills to join our team. We offer excellent, above-market salary + bonus + benefits, and remuneration will not be a constraint for the right individual.
Position : Permanent
Location : Bangalore
Salary : Based on Experience
Job Details:
Job Title: Business Analyst
Experience: Minimum of 2-3 years of Product implementation/QA/support experience
Salary: Based on experience and knowledge + bonus + benefits, and remuneration.
Working Hours: Shift 2: 2 PM IST to 11 PM IST (overlap with general shift and US shift)
Job Responsibilities:
This role will have 3 facets:
- Analyzing Customer Support issues
- Assisting with Customer Implementations
- Assisting with Product Quality Assurance
- Essentially, the person will become a go-to-person for the Product. Over time, expected to develop a strong knowledge of the inner workings of the product (business logic, not software code) and functionality
- Provide Level 2 support - Support helpdesk team in problem triaging and fixing any issue pertaining to training or configuration
- Interact with Client teams (business and IT) to understand the exact problem – during implementations or post-Go-Live
- Analyze the problem to isolate the problem area and list possible solutions if possible
- Should have good SQL skills (SQL Server preferred) to write queries to understand the data presented through the flow
- If an issue found that is beyond the ability of the analyst to fix, he/she should work with the engineering and product team to strengthen/fix the product
- Should have the ability to write requirements in detail for the benefit of engineering teams (QA and Dev
Skills required:
- Must have Good SQL knowledge: Should be able to track the data to identify the exact location of the problem.
- Must have – Demonstrated experience as a product support analyst or product implementation analyst or product quality assurance analyst.
- Communication Skills: should have experience talking to clients and engaging them
- Problem-Solving Skills: Should be able to isolate the problem area
- Critical Thinking Skills: Should be able to provide valuable feedback towards product improvement
- Documentation and Specification Skills: Incident management and problem management along with detailed documents
- Analysis Skills: Should be an analyst at heart, motivated to get to the heart of problems and create simple solutions
- Facilitation and Elicitation Skills: Should be able to facilitate the smooth working of engineering teams during problem fixing and QA
Will Reports to:
- Customer Support Manager (if we have a customer support manager, then yes. Otherwise, this role could report into the Product Manager /Sr. Product Manager for the product)
Educational Qualification:
- An Engineer by qualification (preferably with an oil and gas/mechanical background)
- An MBA would be an added advantage but is definitely not mandatory