IT Assistant - IT Jobs
3+ years
Best in the Industry
Chennai
Excellent technical knowledge of network and PC hardware, including Microsoft platform. Hands-on hardware troubleshooting experience.
Extensive equipment support experience with PC’s.
Working technical knowledge of current network protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories.
Position : Permanent
Location : Chennai
Salary : Best in the Industry
Job Details:
Assistant- Information Technology:
Duties & Responsibility
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
- Accurately document instances of hardware failure, repair, installation, and removal.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
- Support development and implementation of new computer projects and new hardware installations.
- Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract based installations.
- Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
- Work with end users to identify and deliver required PC service levels.
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
- Monitor and test PC performance and provide PC performance statistics and reports.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- If necessary, liaise with third-party support and PC equipment vendors.
- Provide guidance to junior members of the team if required.
- Handling of Email Server (BLACK BOX)
- Logging and processing support calls
- installing and configuring computer hardware, software, systems, networks, printers and scanners
- planning and undertaking scheduled maintenance upgrades
- setting up accounts for staff, ensuring that they know how to log in
- solving password problems
- talking to clients and computer users to determine the nature of any problems they encounter
- responding to breakdowns
- investigating, diagnosing and solving computer software and hardware faults
- repairing equipment and replacing parts
- supervising junior engineering and technical staff
- obtaining replacement or specialist components, fixtures or fittings
- checking computer equipment for electrical safety
- maintaining records of software licences
- managing stocks of equipment, consumables and other supplies
Knowledge & Experience :
Excellent technical knowledge of network and PC hardware, including Microsoft platform.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience with PC’s.
- Working technical knowledge of current network protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into PC issues and products as required.
Experience: 1-3 years of Proven Track Record
Compensation: Best in the Industry