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We are currently hiring Service Desk Agent who can communicate fluently in German Language. The agent will be on the front line of the support architecture for the German speaking internal colleagues.
Position : Full time
Location : Chennai
Salary : Best In Industry
Job Details:
Summary:
We are currently hiring Service Desk Agent who can communicate fluently in German Language. The agent will be on the front line of the support architecture for the German speaking internal colleagues.
Location : Chennai
Salary : Best in Industry
Experience : 3 to 5 Years
Responsibilities
- Provide remote assistance and troubleshoot IT related issues for German speaking colleagues via call, chat and web.
- Resolve Incidents and Service Requests based on standard procedures in line with global policies
- Register, Prioritize and Categorize tickets in the ITSM ticketing tool
- Follow up on existing cases and provide status updates as required
- Work with other IT teams to coordinate resolution of complex issues
- Minimize disruption to the business and ensure highest satisfaction
- Act as a primary escalation point for IT issues
Who you are:
- You have strong communication skills in German and English – in both Written and Verbal
- Experienced in Microsoft standard desktop applications including Word, Excel, PowerPoint and Outlook
- Experienced using Ticketing tool such as Service now or equivalent
- Demonstrated experience supporting customer interactions and troubleshooting.
- Experienced in IT Service Desk / Helpdesk / Technical Support
- ITIL Knowledge, Knowledge on Windows/Networking/General IT
- Service oriented with a problem-solving attitude
- Qualification: Bachelor’s in computer science or equivalent
- Experience: Work experience of 3 to 5 years in IT support role