Pre-Sales Engineer - IT Jobs
3+ Yrs
Best in Industry
Khobar (KSA)
We are hiring for a Pre-sales Engineer who must have proven experience of minimum 3 years in a pre-sales engineering role within the IT solutions industry and strong understanding of business processes and client requirements.
Position : Permanent
Location : Khobar (KSA)
Salary : Best in Industry
Job Details:
Key Responsibilities:
- Understand the unique business needs of prospective and existing clients.
- Initiate calls and conduct visits to clients to present our tailored solutions effectively.
- Identify client requirements and conduct comprehensive GAP Analysis to precisely determine their needs.
- Prepare detailed Bill of Materials (BOM) and deliver end-to-end solutions that align with client objectives.
- Develop project plans and offer appropriate solutions with well-defined scopes of work and comprehensive technical and commercial documentation.
- Conduct follow-up activities and presentations to ensure that clients' desired outcomes are achieved.
- Maintain close communication and collaboration with clients during the installation phase, providing daily updates and reports, and furnishing budgetary proposals directly or through strategic partners, system integrators, or distributors.
- Compile comprehensive project reports and provide end-user training upon successful solution implementation.
- Deliver exceptional customer service by promptly addressing and resolving client queries while adhering to Service Level Agreements (SLAs).
- Educate clients on the escalation matrix to streamline issue resolution processes.
- Coordinate effectively with Business Development Managers and reporting managers to ensure the smooth and effective achievement of company goals.
- Engage in discussions with clients and partners to develop a coherent roadmap for future enhancements and developments.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in a pre-sales engineering role within the IT solutions industry (Min 3 years).
- Strong understanding of business processes and client requirements.
- Proficiency in conducting GAP analysis and developing comprehensive project plans.
- Excellent communication and presentation skills.
- Ability to negotiate effectively and build strong client relationships.
- Highly organized with meticulous attention to detail.
- Demonstrated ability to work collaboratively in a fast-paced environment.
- Knowledge of industry-standard tools and technologies.
- Commitment to delivering superior customer service and achieving business objectives.