Social Media Consultant - work from office - Non IT Jobs
2+ yrs
Based on Exp.
Bangalore
As a Social Care Executive, you’ll be responsible for evaluation of customer queries/complaints, timely/ effective response management, and partnership with cross-functional teams to resolve issues across our social platforms. This role requires work from office and candidates should be willing to work across all shifts (24x7 support process).
Position : Permanent
Location : Bangalore
Salary : Based on Exp.
Job Details:
Role - Social Media Consultant
Location - Bangalore
Brief: As a Social Care Executive, you’ll be responsible for evaluation of customer queries/complaints, timely/ effective response management, and partnership with cross-functional teams to resolve issues across our social platforms. This role requires work from office and candidates should be willing to work across all shifts (24x7 support process).
Roles & responsibilities
- Reviewing social media posts and responding within the agreed first response timeline.
- Monitoring customers' engagement and feedback on every post.
- Creating/personalising written pieces that are sharp, memorable, and effective at prompting customers to take action.
- Optimising content for different platforms.
- Collaborating with various teams to resolve queries/concerns and to contain viral posts
- Monitoring social media metrics.
Skills and Experience
- 2-4 years of social media engagement experience
- A keen eye for details and resolution orientation
- Problem-solving skills
- Strong written communication skills with a deep understanding of grammar nuances
- Editing and proofreading skills
- Customer orientation with the ability to multitask
Candidates with assessment scores greater than 85% will be eligible for the email/chat assessment with the assessor and they will progress to the next stage of evaluation.
- RMG Screening - Basic communication skills and background/experience checks - Versant 5
- Typing test - Online typing test
- Grammar test -
- Chat Simulation-
If the candidate clears all the above steps, he/she will have the final evaluation round with the Training and Operations Team.