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Implementation Manager - Non IT Jobs

  6 - 8 Years
 Based on Experience

We are looking for Implementation Manager in Chennai location. The Implementation Manager will proactively engage with customers to provide strategic & tactical guidance, drive adoption and to increase the business value they derive.

Position : Fulltime
Location : Chennai
Salary : Based on Experience

Job Details:


Job Title Implementation Manager

Location: Chennai

Experience: 6 - 8 Years

Salary:  Best in Industry

Vacancies: 1

Job Type: Full-time

Qualification: Bachelor Degree

Notice Period: Immediate (Preference) or Up to 30 days MAX

Mode of Interview: Face to face HR Round

Key Responsibilities/Skills:  

  1. Administer everyday workflow of all implementation processes and provide technical support to all associates
  2. Coordinate with team to resolve all issues within the required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for the team.
  3. Monitor all implementation requests and administer staff working and assist team and senior implementation engineers and provide required coaching for same.
  4. Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation engineers.
  5. Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
  6. Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
  7. Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
  8.  Maintain all project plans and SLA and collaborate with stakeholders for all implementation processes.

Skills Required:

  1. 6-8 years’ work experience in a team handling, customer-facing customer success, account management or strategic consulting organization.
  2. Very strong verbal and written communication skills absolutely essential.
  3. Proven experience building strong internal and external relationships
  4. Capacity to think innovatively on process improvements.
  5. Proven track record of establishing themselves as a strategic trusted advisor to clients;
  6. Proven track record in customer service in a highly-professional in a dynamic, start-up environment
  7. Must be able to understand complex client use-cases and articulate them to an audience of varying perception levels internally to problem-solve.
  8. Ability to report and share client’s status on a timely/pre-defined interval
  9. SaaS experience and understanding of SaaS metrics is a benefit
  10. Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  11. Proven ability to coach & mentor team members
  12. Bachelor's Degree with preferably an MBA


  1. Excellent Opportunity to be involved in high impact work and progressive learning environment
  2. Great team members & energy filled work environment
  3. Competitive salary
  4. Excellent benefits package

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