Senior Director - Non IT Jobs
8+ Years
Best in Industry
Chennai
We have a great opportunity as Senior Director – Delivery & Client Engagement from one of our leading clients. The role of the Practice Head is to develop and deliver strategic plans to enable ProV gain a bigger foot prints in the Enterprise Management domain.
Position : Permanent
Location : Chennai
Salary : Best in Industry
Job Details:
Job Title: Senior Director
Location: Chennai
Experience: 8+ Years
Salary: Best in Industry
Vacancies: 1
Job Type: Full-time
Qualification: Graduate
Mode of Interview: Face to face HR Round
Key Responsibilities/Skills:
- This person should help deliver global projects in ESM ie. Salesforce, ServiceNow, IFS ETC.
- This person should help build AMS for all practices like Salesforce, ServiceNow, IFS, etc
- This person should have experience in Service Management in Salesforce, ServiceNow, IFS or SAP, ORACLE ( Service Management )
- This person should have managed large teams and have done global implementations
- People reporting to this person will be PM, Architects, Functional and Tech experts
- Strategic understanding of key concepts, current developments, and trends in Enterprise Service Management and information technology relevant to the position.
- Experience in consulting and implementation of Enterprise service management initiatives
- Good end-to-end understanding of ITSM and any of the service management products such as Salesforce Service Cloud, Service Now CSM, Oracle Service Cloud.
- Experience working with CxO suite
- Strong personal presence and comfortable presenting to executive-level management. Highly effective written and verbal communication skills that promote effective working relationships with a wide range of people.
- Demonstrated experience developing and managing a program & delivering quantifiable results.
- Expertise in process excellence/continuous improvement initiatives. Ability to use data-supported metrics to identify process improvement initiatives.
- Excellent project management, interpersonal and organizational skills, with the ability to drive and implement ideas in a changing environment.
- Drive divisional efficiency efforts such as Application Portfolio Management, Service Management balanced scorecard or other performance metrics, strategic planning, and road mapping.
- Deploy solutions for short (quick hits), medium (process changes), and long-term (organizational transformation) across divisions to ensure consistent, efficient operations at scale.
- 3 years of work experience owning P & L responsibilities of a delivery unit
- 8 years of direct work experience in a project management capacity, including all aspects of process development and execution.
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